Help Center

You can book online at any time through our booking page. Existing patients and new/walk-in patients use separate booking links, so start on the booking page and choose the option that matches your situation.

Existing patient booking is for anyone who already has a doctor at Crescent Health. Walk-in booking is for new patients or anyone without a regular provider here. Both are booked online through the same booking page.

Most family medicine visits are covered by BC's Medical Services Plan (MSP). Some services are not MSP-insured and are billed directly to the patient, including doctor's notes, certain forms, and out-of-province or out-of-country visits. See our Services page for details.

Yes. ICBC and WorkSafeBC appointments are billed to the claim rather than MSP, so please call us directly to book this type of appointment rather than using online booking.

Yes. Dr. Mohammad Hurmat Ali is a designated Transport Canada Marine Medical Examiner. See our Services page for more information or call to book.

Yes, we offer telephone appointments, though availability depends on the provider. Some family doctors require an initial in-person visit before offering phone appointments, whereas certain walk-in doctors offer telehealth exclusively. Please check our online booking page to view available visit options for your physician or service.

No, we do not accept unscheduled walk-ins. All patients, including walk-ins, must book an appointment online at least 1 hour in advance (subject to doctor availability).

Yes. To see any of our specialists, you must have a referral from a family doctor or nurse practitioner. An exception applies if you are booking a follow-up appointment with the same specialist for the same medical issue within 6 months of your last visit.

Yes, our clinic is welcoming new patients at this time. Establishing a formal provider-patient relationship remains subject to a preliminary assessment, clinic capacity, and the professional discretion of the medical provider. Please be advised that we do not provide on-site translation services. It is the patient’s responsibility to bring a qualified interpreter if needed, as our providers must be able to communicate effectively to safely deliver care.

Please bring the following to every appointment, especially your first visit: Your BC Services Card (CareCard) Your medical history from all previous primary care providers

We strongly recommend booking appointments with your primary family doctor first, as they know your medical history best. However, if you have an urgent medical issue and your family doctor is unavailable, you may book with any available walk-in doctor at Crescent Health.