Support Centre
Find answers to common questions below, or browse our articles for more detail. Can't find what you need? Contact us directly.
Frequently Asked Questions
How do I book an appointment?
You can book online at any time through our booking page. Existing patients and new/walk-in patients use separate booking links, so start on the booking page and choose the option that matches your situation.
What's the difference between existing patient and walk-in booking?
Existing patient booking is for anyone who already has a doctor at Crescent Health. Walk-in booking is for new patients or anyone without a regular provider here. Both are booked online through the same booking page.
Are all services covered by MSP?
Most family medicine visits are covered by BC's Medical Services Plan (MSP). Some services are not MSP-insured and are billed directly to the patient, including doctor's notes, certain forms, and out-of-province or out-of-country visits. See our Services page for details.
Do I need to call for an ICBC or WorkSafeBC (WCB) claim?
Yes. ICBC and WorkSafeBC appointments are billed to the claim rather than MSP, so please call us directly to book this type of appointment rather than using online booking.
Can I get a Marine Medical exam here?
Yes. Dr. Mohammad Hurmat Ali is a designated Transport Canada Marine Medical Examiner. See our Services page for more information or call to book.
Help articles
Longer guides on booking, coverage, forms and what to expect.
